Your Privacy Matters

lukbd Privacy Policy

lukbd is committed to protecting the personal data of every player in Bangladesh. This policy explains what we collect, why we collect it, and how we keep it safe.

Last updated: 1 January 2026

1. Introduction

This Privacy Policy ("Policy") describes how lukbd ("lukbd", "we", "us", "our") collects, uses, stores, and protects personal information relating to individuals ("you", "Player", "User") who access or use the lukbd online casino and sports betting platform at lukbd.ws. This Policy applies to all personal data collected through the lukbd website, mobile browser interface, and any associated account registration, deposit, withdrawal, or customer support interaction.

By registering a lukbd account or using the lukbd platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you must not use the lukbd platform. This Policy should be read together with the lukbd Terms and Conditions, which are available at /terms-conditions.

lukbd does not sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing your payments, ensuring platform security, and complying with applicable legal obligations.

How lukbd Protects Your Data

Four core protections every lukbd player benefits from

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SSL Encryption on All Data All data transmitted between your device and the lukbd platform is protected by SSL (Secure Socket Layer) encryption. This applies to account login, registration, deposits, withdrawals, and all customer support communications. SSL ensures that data in transit cannot be read by third parties.
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Tokenised Payment Processing lukbd uses tokenised payment processing for bKash, Nagad, and Rocket transactions. This means your mobile wallet PIN, account password, and full payment credentials are never stored on lukbd servers. Only a secure transaction reference token is retained for record-keeping purposes.
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No Sale of Personal Data lukbd does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. Your registration details, transaction history, and device information are not made available to any external party for commercial purposes.
🗑️
Right to Deletion You have the right to request deletion of your personal data held by lukbd, subject to our legal retention obligations. Deletion requests can be submitted by contacting the lukbd support team at [email protected]. Requests are processed within 30 days.

2. Information We Collect

lukbd collects personal information from you in the following categories. The specific data collected within each category depends on the features of the platform you use and the information you provide during registration, KYC verification, or customer support interactions.

Registration and Identity Data
Full name, date of birth, Bangladesh mobile number, email address (if provided), and any government-issued identity document details submitted during KYC verification. This data is required to create and verify your account and to enforce the minimum age requirement of 21 years.
Financial Transaction Data
Deposit and withdrawal transaction records including amounts, timestamps, payment method types (bKash, Nagad, Rocket, bank transfer), and transaction reference numbers. Full payment credentials such as mobile wallet PINs are never stored — only anonymised transaction references are retained.
Gaming and Betting Activity Data
Game session records, bet placement history, wager amounts, game outcomes, and account balance movements. This data is retained for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes. Players may access their own gaming history through the account dashboard.
Device and Technical Data
IP address, device type, operating system, browser type, and session log data collected automatically when you access the lukbd platform. This data is used for platform security monitoring, fraud detection, and responsible gaming pattern analysis. lukbd does not use this data for advertising profiling.

3. How We Use Your Information

lukbd uses the personal information we collect for the following purposes. We do not use your personal data for any purpose not listed here without first obtaining your explicit consent or being required to do so by applicable law.

  • Account creation, verification, and ongoing management — including KYC verification to confirm eligibility (age 21+) and identity, and account security measures such as login monitoring and fraud detection.
  • Processing deposits and withdrawals via bKash, Nagad, Rocket, and local bank transfers — including transaction verification, fraud screening, and compliance with anti-money laundering procedures.
  • Customer support — using your account and transaction information to investigate and resolve support requests, account disputes, payment queries, and responsible gaming requests from Bangladesh players.
  • Responsible gaming monitoring — analysing gaming session data and account activity patterns to identify signs of problem gambling behaviour, to enable proactive responsible gaming interventions, and to operate deposit limits, self-exclusion, and cooling-off tools effectively.
  • Platform security and fraud prevention — using device data, IP addresses, and session logs to detect and prevent unauthorised account access, identity fraud, payment fraud, money laundering, and multi-account abuse.
  • Service communications — contacting you about your account status, security alerts, transaction confirmations, responsible gaming reminders, and changes to lukbd's Terms or this Privacy Policy. Service communications are not optional for active account holders.

lukbd does not use your personal data to create advertising profiles, sell targeted advertising, or share data with social media platforms for re-targeting purposes. All data use at lukbd is directly related to operating a safe, fair, and secure gambling platform for Bangladesh players.

lukbd processes your personal data on the following legal bases. Each processing activity is associated with at least one of these bases, and we only process data to the extent necessary for the stated purpose.

  • Contractual necessity — processing required to fulfil our obligations under the account agreement, including account management, payment processing, and customer support.
  • Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful requests from law enforcement authorities.
  • Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our legitimate interest in operating a safe platform outweighs any privacy impact on individual players.
  • Consent — where we rely on consent as the legal basis (for example, for optional marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Contact [email protected] to withdraw consent.

5. Payment Data and Mobile Wallets

Given lukbd's focus on the Bangladesh market, the platform processes a significant volume of transactions through bKash, Nagad, and Rocket. The following specific data handling rules apply to mobile wallet transactions on the lukbd platform. These rules are in addition to the general data collection and use terms described elsewhere in this Policy.

When you initiate a bKash, Nagad, or Rocket deposit or withdrawal, you are redirected to the payment provider's own interface to authorise the transaction. lukbd does not see, intercept, or store your mobile wallet PIN or full account credentials at any point in this process. The payment provider confirms the transaction to lukbd using a secure tokenised reference. lukbd retains only the transaction amount, timestamp, payment method type, and the anonymised token reference for our transaction records.

Your bKash PIN, Nagad MPIN, and Rocket password are your private credentials and are protected by your mobile wallet provider's own security systems. lukbd cannot access, reset, or recover your mobile wallet credentials under any circumstances. If you suspect your mobile wallet has been compromised, contact your mobile wallet provider directly.

6. Sharing Your Information

lukbd does not sell your personal data. We share personal data with third parties only in the limited circumstances described below. In all cases, data shared with third parties is subject to appropriate confidentiality and data security obligations.

  • Game and platform technology providers — licensed game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) and platform infrastructure providers may receive game session data necessary to deliver their games. These providers are bound by data processing agreements that restrict use of your data to game delivery purposes only.
  • Payment processors — bKash, Nagad, Rocket, and participating banks receive the minimum data necessary to process deposit and withdrawal transactions. This typically includes your registered mobile number, transaction amount, and a transaction reference. Payment processors are governed by their own privacy policies and applicable financial regulations.
  • Legal and regulatory authorities — lukbd will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or by a valid court order. lukbd will, where legally permitted, notify the affected player of any such disclosure request before complying.
  • Fraud prevention and security services — anonymous or pseudonymised transaction and device data may be shared with fraud prevention services to identify and block fraudulent activity. No personally identifying information is included in these exchanges beyond what is strictly necessary.

No personal data is transferred to third parties located outside the applicable data protection framework without appropriate safeguards in place. All third-party service providers engaged by lukbd are contractually required to process data only as instructed by lukbd and to maintain standards of data security consistent with this Policy.

7. Data Security

lukbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure with access controls, regular security audits, and staff training on data handling procedures. All personnel with access to personal data are subject to confidentiality obligations.

While lukbd maintains strong security controls, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, lukbd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your lukbd account has been accessed without your authorisation, contact [email protected] immediately.

8. Data Retention

lukbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply. Account registration data and KYC documentation are retained for the duration of the account relationship and for a period of at least 5 years following account closure, in accordance with anti-money laundering record-keeping requirements. Financial transaction records are retained for at least 5 years following the date of each transaction.

Gaming session and betting activity records are retained for a minimum of 3 years to support dispute resolution, responsible gaming monitoring, and regulatory audit requirements. Device and technical data (IP logs, session logs) are retained for 12 months for fraud detection and security purposes, after which they are deleted or anonymised. When a retention period expires and no legal or contractual obligation requires continued retention, lukbd securely deletes or anonymises the relevant data.

9. Your Rights

As a lukbd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the lukbd support team at [email protected]. We will respond to all rights requests within 30 days. We may need to verify your identity before processing your request.

Right of Access
You have the right to request a copy of the personal data lukbd holds about you, along with information about how that data is being used. We will provide this information in a clear, structured format. There is no fee for a standard access request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. This includes correcting your registered name, date of birth, or contact details. Corrections to identity data may require supporting documentation.
Right to Deletion
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing based on legitimate interests. Deletion requests are subject to our legal retention obligations — data we are required by law to retain cannot be deleted on request.
Right to Restrict Processing
In certain circumstances you have the right to request that we restrict the processing of your data — for example, while we investigate a rectification request or while you contest the legal basis for our processing. During a restriction period your data will be stored but not actively used.

To exercise any of the above rights, write to [email protected] with your full registered name, the mobile number associated with your account, and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request to protect against fraudulent data access requests.

10. Cookies and Tracking

The lukbd platform uses cookies and similar tracking technologies to operate essential platform functions, maintain your session while logged in, and analyse platform performance. The following types of cookies may be set when you access lukbd.ws.

  • Essential session cookies — required to keep you logged in to your account, maintain your language preference, and ensure secure navigation between pages. These cookies cannot be disabled without breaking platform functionality.
  • Security and fraud detection cookies — used to identify your device across sessions for the purpose of detecting unusual login patterns, preventing account takeover, and supporting fraud prevention systems. These cookies collect device fingerprint data that does not identify you personally but helps distinguish legitimate logins from suspicious ones.
  • Analytics cookies — used to understand how players navigate the platform, which features are used most frequently, and where technical errors occur. Analytics data is aggregated and anonymised before analysis. lukbd does not use third-party advertising analytics cookies.

You may manage cookie preferences through your device browser settings. Please note that disabling essential or security cookies will impair the functionality of the lukbd platform and may prevent you from accessing your account or completing transactions.

11. Responsible Gaming and Your Data

lukbd uses your gaming activity data, deposit history, and session behaviour data specifically to power our responsible gaming monitoring systems. This includes automated pattern analysis to detect signs of potentially problematic gambling behaviour, such as rapidly escalating deposit amounts, prolonged session durations, or repeated attempts to reverse withdrawal requests. Where our systems flag a potential concern, a member of the lukbd support team may contact you to check in and offer responsible gaming tools.

Data collected for responsible gaming purposes is not used for any commercial purpose. It is not shared with advertisers, marketers, or data brokers. It is retained only for as long as necessary to fulfil the responsible gaming monitoring obligation and is handled with the highest level of confidentiality. If you wish to discuss how your data is used in our responsible gaming systems, contact [email protected].

12. Changes to This Policy

lukbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where a material change is made, we will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the platform, at least 7 days before the change takes effect.

Your continued use of the lukbd platform after any update to this Policy takes effect constitutes your acceptance of the updated Policy. The date at the top of this page indicates when this Policy was most recently updated. We encourage you to review this Policy periodically to stay informed about how lukbd protects your personal data.

13. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how lukbd handles your personal data, please contact the lukbd support team. Our team is available 24 hours a day, 7 days a week and will treat all data privacy enquiries as a priority matter.

Data enquiries email (plain text, not a link): [email protected]

21+ Only — Play Responsibly lukbd is strictly for players aged 21 and above. Gambling involves real financial risk. Only gamble with money you can afford to lose. If gambling is affecting your wellbeing, use our responsible gaming tools or contact [email protected] for help.

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